Support

We usually reply within a few business days.

Cubestream is published by Title-Tech Networks, LLC. We are happy to help. Write to support@cubestream.app and describe what happened. Please include your macOS version and the Cubestream version (Cubestream menu, About).

Never share your recovery phrase

Nobody from Cubestream will ever ask for your recovery phrase or your PIN. Do not send them to us or to anyone else, not even in a support request.

Common questions

My balance does not appear

Check that testnet is turned off in the app settings (the settings button at the bottom left of the sidebar). The balance of your main wallet is shown only when testnet is off. If it is still empty, open Settings, then Privacy, and choose Rescan wallet.

A payment I sent is still pending

Payments become confirmed when miners include them in a block. This usually takes about 10 minutes, but can take longer when the network is busy and the fee was low.

I forgot my PIN

The PIN cannot be recovered. Choose Forgot PIN on the unlock screen to remove the wallet from this Mac, then restore it with your recovery phrase.

I lost my recovery phrase

If you still have access to your wallet in the app, open the Security tab and back up your recovery phrase now. If you no longer have access to the app and the phrase, your funds cannot be recovered by anyone.